iRATING is used by Supervisor and Assignee to manage issues on the go. Issues are negative feedback from your customers. The Supervisor can also analyze customer response results via powerful reports so that can have immediate actions to improve company services/products and customer satisfaction.
Key features:
* Get real-time notifications from your customers for negative feedback.
* View, search, filter “To Do”, “In Progress”, and “Done” issues.
* Assign, process, approve, reject an issue on the go.
* Have actionable insights from customer feedback via powerful reports.
* Support 2 modes:
- Supervisor and Assignee collaborate to process issues.
- Only the Supervisor can process issues. This mode is applicable for businesses do not allow employees using mobile phones during working hours.